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Published January 12, 2023. Updated October 9, 2023.
When you need to hire a professional residential roofing company, checking into previous client reviews is crucial to ensure that you are making a wise decision.
Not only do reviews allow you to read about the quality of work that a company has completed in the past, but they also provide valuable insight into the company's level of customer service and overall professionalism.
As a company that appreciates good reviews when we deliver quality work, we understand how valuable these insights from customers can be when helping homeowners choose the best local company for roofing work.
So, before you need a good roofer for a roofing project, here's everything you need to know about finding and evaluating reviews (good and bad) to choose the best roofing contractor in Charleston, SC, for roof repair or replacement.
What Are Roofing Reviews?
For most things people buy or services they consider, it's common practice now to find and evaluate reviews about products or companies. The same principle applies when evaluating a roofer for roof replacement or repair.
Reviews are honest opinions left by real customers (hopefully) on the company's website or sites like Yelp, Angi.com, or Google Reviews to let others know about their experiences with a company or product.
Homeowners need evidence that a company is reputable, delivers excellent service and quality fixes and solutions, and offers good pricing. While you can learn a lot about a company by looking at its website, you'll learn additional critical information about a roofer by checking into reviews and referrals.
Consider Good and Bad Reviews
While many roofing contractors collect reviews and post positive experiences on their websites, homeowners should also read and consider negative reviews (with a grain of salt)!
However, it's crucial to keep in mind that really unhappy customers are likely to post scathing reviews about a company, whether it's an accurate representation of a situation or not. Negative reviews shouldn't be ignored, but there's a good chance there's more to the story than what an unhappy reports online—especially if the company has many more good reviews than one or two bad ones.
Likewise, sometimes good reviews can be "too" good to be true. Roofing companies that aren't trustworthy may recruit people to leave positive reviews to boost their "credibility" online. If you see too many similar reviews that don't seem authentic or can't be verified, this can be a red flag that a company isn't trustworthy and should be the one you choose for your roofing needs.
So, when evaluating positive and negative roofing reviews, consider that neither type of review is 100% accurate. Find the middle ground when considering consumer input about a specific contractor you have in mind for your roofing project.
How to Find and Evaluate Reviews Before Hiring a residential Roofing Contractor
How can you find the reviews you need to learn more about a company? Roofing repairs or a roof replacement can be a significant investment, so be sure you're working with a quality company before hiring a roofer.
Start With Friends or Family Members
One of the best ways to obtain reviews is to ask friends, family members, and neighbors in the Charleston area if they have had any recent experiences with local roofing companies. They may be able to provide you with valuable information about the companies they have worked with, including the quality of work, the timeliness of completion, and the overall cost of the project.
However, as with any review, consider your source. If you have an uncle who complains about everything and he tells you an unhappy story about a specific roofing company, it's wise to take his insights with a grain of salt.
Search Online
When searching for the best roofers in Charleston, you can also check online review sites such as Google, Yelp, and Facebook to see what others have said about the company.
By browsing through these sites, you can get a feel for the company's reputation, quality of service, and customer satisfaction. Remember that many proactive roofing companies actively seek feedback from their clients to build their online reputation. As you navigate these platforms, prioritize companies with a substantial number of reviews.
However, always ensure that the reviews seem genuine and are not merely promotional. Authentic customer feedback will provide a more accurate representation of the company's services. Making this small effort can guide you in selecting a roofing company that meets your expectations and ensures the safety and longevity of your home's roof.
Check the Company's Contractors and Vendors
Another essential aspect to consider when finding the best roofing company for your needs is the company's contractors and vendors in Charleston, SC. These people will be performing the work on your roof, so it's important to ensure they are experienced, skilled, and professional.
Ask the company for references from their contractors and vendors, and be sure to follow up with these references to better understand the company's working relationship with them. If a roofing company works with contractors that don't have a good reputation and you can't find many positive reviews, you might want to consider a different company for roofing services.
How to Read Reviews to Inform Your Decision
When reading reviews, it's important to keep in mind that a few negative reviews don't necessarily mean that a company is bad. Again, if there are a large number of negative reviews, that should be a red flag.
Also, take note of reviews that mention specific problems such as poor communication, delays, or shoddy workmanship. Good communication is crucial when working with a roofing team.
Look for Specificity and Responses in Reviews
As you analyze reviews, pay attention to the specific issues mentioned in each one. Generalizations aren't necessarily a bad sign for short reviews that simply praise good work.
However, you'll likely find that bad reviews include plenty of specifics about a situation that left a customer unhappy. This could be dates, times, and names of employees working at the company. While this doesn't necessarily make the review more accurate or worthwhile, this can indicate if the issue was several years ago or recently and if the same employees still work at the company.
Also, look for company responses to reviews. Following up means the company recognizes customers who leave kind words. You'll also see how the contractor responds to bad reviews and unhappy customers.
Consult the Better Business Bureau
It's also a good idea to check with the Better Business Bureau (BBB) to see if the company has any unresolved complaints or issues in the Charleston, SC, area. The BBB is a non-profit organization that aims to promote trust between consumers and businesses, and they keep records of complaints and issues that have been reported against a company.
Making an Informed Decision
Once you have gathered the information you need from reviews, you should be able to make an informed decision about which company to hire for your residential roofing in the Charleston area. It's important to remember that the cheapest option isn't always the best and that a little extra research and due diligence can save you a lot of headaches down the road.
CONSIDER ROOFING USA'S MANY 5-STAR ROOFING REVIEWS
Looking into previous client reviews is crucial when hiring a roofing professional in the Charleston area. Read the good and the bad, then make an informed decision incorporating the feedback you read from former customers.
If you're looking for a reliable, quality roofing company in the Charleston area, Roofing USA has excellent roofing reviews averaging 5 out of 5 stars! With years of experience, our local roofers provide high-quality services for residential and commercial properties, placing the needs of our customers above all else.
We also provide top-of-the-line GAF roof materials and services to protect your property at all times. Additionally, we are a veteran-owned company offering a 50-year manufacturer warranty on all our products. Affordable financing options are also available. Reach out to our team to learn more!
