Professional and answered my questions. Very thorough.
Abby was very responsive. She was able to answer all my questions. Abby explained the process and what to expect.
This was the easiest and most professional experience!!! 10/10!!!!
Outstanding customer service
Best roofing contractors we have ever experienced.
The representatives were professional courteous prompt and explained the process very clearly. There was no pressure at this point.
The people we have worked with have been so great and helpful with information and staying on top of things!
The team at roofing USA is very professional. The agent came out at the appointed time examined the damages formulated his report helped me to make contact with my insurance agency and called me the subsequent steps that would be forthcoming after the claim was filed. All very transparent.
Montague C. Scooter O'Cain MAS
I would’ve had no clue of any wind hail or any other damages to my roof and they not come by and volunteer do you
Free roof inspection and assistance in filing insurance claim - very personable staff - both Ethan Sanders and Jimmy Serrano have been excellent to deal with.
After several attemps to get our damaged roof replaced only Roofing USA was able to accurately assess the damage to qualify for the insurance for our new roof. They have proven themselves professional and thorough in their work and took excellent care of the our property throughout the work being carried out. The company walked us through each step of the project and oversaw each of the details. We are extremely pleased with the quality of the product used and the workmanship.
Thank you John Burley for all of your detailed descriptions of products materials designs colors etc. You are a wonderful employee for USA roofing. You are very knowledgeable helpful and caring. Thanks again.SincerelyAmanda KennyMt Pleasant SC
The team at Roofing USA demonstrated a high level of knowledge and skill throughout the entire process. They took the time to thoroughly assess the condition of my roof providing me with a detailed explanation of the recommended repairs and the different options available. Their transparency and clear communication were greatly appreciated as it allowed me to make informed decisions about the project.
So far dealing with Roofing USA has been very easy professional painless and friendly experience. They handled everything from inside inspection to rooftop inspection to photos to contacting my insurance company with me.VERY impressive outfit.
Very professional and courteous amazing attention to detail. Would rate my inspection a 11 of a scale 1-10. Thank you USA roofing
This is by far the best and most professional detailed inspection we have ever had. Keegan went above and beyond his job to inspect and explain the things he found.
Jimmy was great!!! Answered all our questions.
Came and did my inspection. I knew I had a leak and they found it! Now the only question was " What will the repair cost?". Well he went up on the roof and repositioned a rubber seal... took all of 10 minutes and there was no charge.I'm impressed.
My wife and I really appreciated the piece of mind of the inspection... felt like it was an honest look at what was going on with our roof. The good news was "Nothing". Jimmy seemed very kind and very courteous.
I got an inspection done and John was on time polite and professional and my roof a clean bill of health.
Tim was great and explained everything every step of the way
John Was very professional and knowledgeable with my roof inspection. I am awaiting his report.
I would have called them months ago if I knew it was going to be so easy. Mason was so helpful and professional.
Very polite professional and personable.
I didn't know what to expect but Jimmy was very professional and helpful throughout the process with the insurance company.Thank you. The follow- up from the office was impressive as well.
Super professional polite and very helpful.
They built a workshop on one end of the house and a master bedroom expansion with two walk-in closets and a 10X14 master bathroom on the other end of the house..
Mason was absolutely great! Understanding to the situation I was in and super nice! Knowledgable explained everything perfectly.
J. D. Sydow is amazing. He worked close with us every step of the way.
Keegan was a very professional young man and handled the job with meticulous care.
I am getting a solar roof installed in the next couple of months. So far I have very impressed with the company.
Have not used this company yet. John showed up on time and did a thorough inspection of the attic area and discovered existing leaks but due to weather conditions (raining) could not do the roof inspection. He is a very professional gentleman and left an excellent impression on us.We’ve made a new appointment when he’ll come and do the roof inspection and provide us a proposal to install new roof. If we end up using this company I’ll be able to provide a more comprehensive feedback.Update:They have finished the job now and we’re very happy with their professionalism quality of work and service orientation. Highly recommend them.
Very well impressed with entire roofing experience from start to finish. Timely thorough and professional. Visual progress via smart phone photos nice touch. Cleanup post roofing simply amazing. Highly recommended.
John was extremely professional very informative and was of great assistance with our insurance company.We have already recommended Roofing USA and John to our neighbors!Follow up:From first contact (Ben Moore)to inspector (John:review part 1) to Bridgette Jernigan (Office/follow up/scheduling…etc!) to project manager Jim Cahill and his crew (Ofir so?) EVERYONE was so personable professional timely responsive and respectful.Our project went off without a hitch.This company and their staff does EXACTLY what they say they are going to do and when they are going to do it! AND they do it exceptionally well.We have and will continue to recommend them to anyone who is in the market for their services!KUDOS Roofing USA!
Inspector Paul G. Was very thorough and answered questions.
Caring knowledgeable staff that is professional and responsive
Great and professional peopleVery friendly
Randall “Randy” Olsen
I have not used them as yet. Waiting on the adjuster’s report before I start the actual work. But I WILL be using RoofingUSA for my repair needs.
Theresa De Piper
We were very happy with the quality of work and the after service attention paid to us by Roofing USA and highly recommend them should you be in the need of roof replacement
USA ROOFING is a very professional and knowledgeable Company.John inspected our roof. We have some issues to remedy.I think USA Roofing with John’s professional assessment and intervention with a different roofing company on our behalf our dispute will be resolved without a long and tedious experience.
Michelle Johnson RN BSN
Very professional courteous punctual and explained the process thoroughly! Very impressed and highly recommend!
Kudos to John - very professional and honest! Patently explained to me potential reasons for the issue in my house and advised on the way forward. I will use his services without any hesitation!
Knowledgeable thorough and high customer service level!
Great job experienced personnel.Protected landscaping and clean up was throughly done.Hats off to Victor and crew for a job well done as well as office personnel for processing paperwork.
Well informed and personable. Was a pleasant appointment. Second time they came by the house the adjuster wouldn’t get up on the roof so roofing USA did it for them. Super happy to have chosen this company. My mom referred me after she had her roof replaced. Couldn’t be happier next step is a new roof.
Although we haven’t decided what we’re going to do yet John was a very knowledgeable salesman who wasn’t pushy which I personally appreciate!!
John Burley was incredibly helpful. We called because of a leak we were having. He did a full inspection of our roof and came back with an estimate of what was needed instead of trying to sell us on a full replacement. I would highly recommend him to anyone looking to fix an issue but hesitant they would feel pressure to replace the entire roof.
Very responsive and pleasure to work with and very helpful dealing with insurance adjustor.
Without roofing USA we wouldn’t have been able to have a claim approved with our insurance company that went insolvent!!!! They stayed on top of every step and pushed hard through each step of the process!! I cant recommend them enough! Thank you guys and gals sooo much for your hard work
Very happy and impressed with the roof installation they did for us. Very professional and continuously followed up with progress. Did an excellent job protecting property and cleaned up in an excellent manner.
I had my roof inspected by John Burley. I learned a lot about my roof. I also learned a few things about the insurance industry. My experience was pleasant with no pressure. I didn't get my roof replaced but I would definitely recommend Roofing USA if you need your roof inspected. From my experience with John I felt like they definitely care about customer satisfaction.
Jimmy and Victor were very responsive to any questions we had. Service was on time every time. I highly recommend Roofing USA.
Jim was very professional pleasant and detailed while explaining the issues with my roof. Looking forward to working with this company.
Roofing USA was one of three contractors that were called to do an inspection of my roof to determine as to whether it needed repair work or replacement. The other two contractors wanted to do repair work only. Roofing USA was the only one that got my house insurer involved. Upon inspection of both it was determined that damage was caused by a previous hailstorm and it was determined that the roof needed to be redone. Roofing USA did a fantastic job repairing some bad boards and replaced the roof on my house and also two sheds that are in my backyard. The job was handled very well and they clean up after the job was completed went extremely well. We are very satisfied with the workmanship and the new roof looks great and no more leaks! their salesman Jim was a pleasure to work with and we highly recommend this company for all your roofing needsDwynne and Rita Ashline153 N. Lakeshore DriveGoose Creek SC 29445
So far they did good roof inspection and generated report.
Molly Conn Vietmeyer
Received an estimate from them on a listing - they were responsive and very professional!
Wow! I can’t say enough great things about this company. They were prompt and professional. They were in and out of our property in a very short period of time. The roof is so beautiful and the guys cleaned up everything so well. I’d give 10 stars if I could!
Victor Katie and Jimmy were wonderful arranging scheduling and inspecting my home for roof damage.Jimmy inspected and photographed the exterior roofing and interior water damage to ceilings and walls.He then patiently and in great detail guided me through the claims process with my insurance company.Based on my experience thus far I will use this veteran owned company Roofing USA for repairs and replacement without seeking any other estimates!Roofing USA did such a good job working with my insurance company and their appraiser my insurance company USAA settled the claim immediately.Today Victor and his team of a dozen hard working professionals removed our old roof replaced damaged sheathing and installed a new roof with proper flashing and underlay. This well oiled machine completed the job in one 12 hour day starting with safety prep and protecting shrubs and plants all the way through to an admirable job cleaning up and removing all debris.I wholeheartedly recommend Roofing USA if you’re in need of quality work in the Low Country area of South Carolina.
Roofing USA is an amazing company. Extremely satisfied with the communication through the entire process. They exceeded my expectations. I wouldn’t think twice in recommending them. Their staff is very professional and they were always checking in to see if the installing was going as planned.
Jimmy came out to go over our estimate and explained things thoroughly. I like the product the warranty and also the financing option.
Mr. Serrano was very friendly approachable and an all around professional. He completed his initial inspection in a timely manner and was very detailed with his findings as well as a big help filing a claim and walking my family through the process from start to finish. We are eager to work with him and Roofing USA in the future!
So far so good. Jimmy is a pleasure to work with.
I cannot say enough good things about Roofing USA! Every single person I interacted with (on the phone and in person) was extremely helpful and kind! The whole process was very efficient. The day of the install I got a text with a link so I could see exactly when the crew would arrive at my house. Throughout the process I received updates via text so I knew exactly what was going on! I highly recommend calling Roofing USA for all of your roofing needs!
Great experience so far. Very professional and detailed. Honest. Need some minor repairs but thankfully roof is good!
US Roofing has helped me through the process of dealing with hail damage
Jim great guy very professional and knowledgeable. on time and efficient!
Great experience with the RUSA team. Anytime there was an question it was answered and any issues were addressed quickly. In fact the extra work around the trim and painting was not in scope and repaired to simply ensure a safe quality roof.
Katie and team were amazing to work with. I would highly recommend Roofing USA
Very pleased with Roofing USA and the inspector (John B.) that came out to my house. After having to deal with other contractors it was very refreshing to work with a group that was honest respectful and responsive.John B. completed a roof inspection and gave me a honest assessment. He did not try and sell me something that we didn’t need. Actually did a few minor repairs at no charge.Like i said I didn’t need a new roof at this time but when I do I will be calling back Roofing USA to do the work. Very impressed so far.
K Scott Miller
Very attentive during project. Jason came to my home and explained the whole project and his employees showed up on time and did the project in a timely fashion. Once done they came back a day later to do final touch up work. They kept the site clean worked around weather delays to complete the project without delay. All questions carefully answered. They were hard workers and respectful. I would use them again if needed.
Great company came out same day for inspection and estimate on storm damage John was very responsive and friendly. Great follow up throughout the entire process of dealing with insurance. Did an excellent job and they have a great warranty as well
A tree hit our roof as a result from the Hurricane Ian. I contacted roof U.S.A. day of the incident they were out the next morning to assess. Quoted and scheduled repair and were fixed Within a week. Professional prompt and very easy to work with. There was 1 mis-Que that they identified and fixed no charge. Would highly recommend to anyone.
Hurricane Ian left its mark on our house and we contacted Roofing USA to evaluate our damage. We were worried about a leak but they came quickly to inspect and let us know we weren’t in as bad of shape as we imagined. They showed us pics of the damage and explained clearly what we needed and ONLY what we NEEDED! They stuck to their time commitments and we were fully satisfied with their service. I wouldn’t hesitate to call them again.
The service was amazing they started removing old roof at 6AM left at 6PM with 99% of the new roof installed. Amazing workmanship and quality.
Roofing USA was fantastic. Very professional and attentive. They make the process super simple and the entire team is great to work with. Highly recommend these folks to anyone.
Communication was great both electronically and personally from Tim and Cooper. The job went quickly smoothly and professionally.
I had a wonderful experience using RoofingUSA over in James Island.Their inspectors met my insurance when I had a concern for a claim and they were very responsive and thorough from coordinating billing to updates verbally and via text while completing the roof project.I was also very pleased with how well they cleaned up the area around the home and truly feel like they left it cleaner than when they arrived.10/10 across the board would use again.Thank you Dakota Ben and Katie!
This Company rocks!!!! Beginning at Customer Service down to the Technicians! JB is a great Professional! His down to earth personality integrity knowledge patience & professionalism reallllly put my Inspection process & experience at ease!! It's important to be willing to give the full logistics of huge jobs such as Roofing....especially to go above & beyond & not focus on being "Money Hungary"!! JB went into an area of my Storage Crawlspace I didn't know was possible!!!...it's really small! Lolol Thanks again Roofing USA!!!:)
Jason Davey was so helpful when I first inquired about some problems I was having with my roof. He sent Cooper over the next day and from that point on they walked us through everything on getting a new roof. Once the install date came it was extremely fast and they left the yard looking better than before they got there. The roof looks fantastic and am so happy we went with Roofing USA. I would highly recommend them based on work quality and customer service.
I highly recommend Roofing USA for a free roof inspection. John was professional on time and thorough with the inspection. He found no damage on the roof and actually said it was in great condition which was good news! Roofing USA is reputable honest professional and trustworthy. They are also willing to help file a claim with your insurance in the event that damage is found. Thanks!
Roofing USA did a wonderful job. Tom and crew were professional and efficient from the start. Tom helped us with insurance and with neighborhood permitting. The crew arrived on time on the scheduled day and finished in one day! They left our property neat and clean as if they hadn’t even been there. We were so happy with their work and highly recommend!
Tom and his crew were timely efficient well organized and thorough. The job was skillfully completed much to my satisfaction.
Tom Lang was a professional through the whole process. He made sure we knew what was happening and when it was happening..The installation crew was great. The worked very hard throughout the day. The crew cleaned our property thoroughly upon completion of the roof installation
Jimmy Serrano was the agent I dealt with he was informative and pleasant through the whole process. He made it easy to get this done. Even though my insurance company refused the first request he went back to them with his information and photos and we got approval. He was on site during the installation. I am very happy with my new roof.
Roofing USA rep Bettina Obst came to my house for a roof inspection. She was both professional and charming. I accompanied her on the inspection which includes both roof outside of the house and the gutters. She highlighted any possible deficiencies for me and assured me that all areas were in good shape with no repairs required.
I called the company to come out to inspect my roof for a leak that I noticed. They were responsive. Jimmy arrived 5 minutes early from the time scheduled. Jimmy was thorough in his inspection and shared with me what the next step in the process would be.He communicated with the corporate office and made the necessary arrangements for next steps in the process.
During a significant wind and hail storm we were faced with two significant leaks coming through the ceiling. We requested that Roofing USA inspect the roof and address what was causing the leak. Cooper was the lead who assisted us. He was extremely professional accountable and most of all responsive. He and his crew identified significant storm-related damage and assisted us in filing a claim with our insurer. Most importantly they tarped the effected areas of the roof to prevent against additional damage. This also gave us some leeway to delay the repair as we learned that the extent of the damage warranted a roof replacement. Cooper assisted us in dealing with the insurer and was quick to provide pictures and an explanation to help justify payment for the replacement. The replacement itself was a challenge but that was a function of the weather. The crew did their best to work between rainstorm to complete the replacement as quickly as possible. When we identified soffit damage that resulted from the roof leak Cooper saw to it that the damage was repaired and helped supplement the claim to get it covered. At the end of the day Cooper and Roofing USA made promises and consistently delivered on those promises. They went above and beyond to ensure they exceeded expectations throughout the process. Although I hope to never have to replace a roof again if I do I’ll definitely be calling Roofing USA.
Tom Lang with Roofing USA performed a roof inspection and then after insurance company approval a full roof replacement due to hail damage. Mr. Lang did an outstanding job as did the rest of his crew. He was very professional and the job was performed perfectly. I have highly recommended him to my friends and neighbors. Great job from a great company.
Tom and his crew were great to work with . My insurance carrier filed for bankruptcy during my claim . Tom knew exactly how to handle it .The work was high quality and done in a timely manner .
John Burley was a fantastic representative for Roofing USA! He was very friendly and easily accessible if I needed to communicate with him. The roofing crew is crazy fast! They did the entire roof in one day! I'm still giving 5 stars even though a patch of grass in the yard was wilted because something was set on it in the extreme heat. That might have contributed to it. Being able to get this done through insurance saved me a ton and John does a lot of the work for you. I would definitely recommend John Burley and Roofing USA if you are in need of a roofing contractor!
I was extremely impressed with the knowledge and professionalism of Mr. Cody Lemon with Roofing USA! He took his time to share his knowledge and was happy to answer my questions and was prompt in returning my calls. I have no doubt he is a great asset to his company!
M. Scott Blalock
I did not contract with USA Roofing to replace my roof today but I plan to use then the next time I need a roof on any of my properties. USA Roofing was doing work next door and asked to inspect my roof for damage while in the area. I knew what the results was going to be. They are a roofing company! Of course they are going to recommend a roof!!!But given that I know nothing about my current roof (age condition etc) I decided to let them look knowing what the results would be.Well guess what Cody came down off the roof he estimated its age as only around 5-6 years old and said it looked good. What!?!?! Cody flipped the script on me and confused me with honesty integrity and professionalism. I was unsure what to do at that point.Cody did not make a sale today but he probably made a customer for life. As long as they do a good job on the next roof I need I will probably use them for all my roofs from now on. When a company is honest and does good work why would you not continue to use them?I can not speak of their work yet but I am impressed that they did not take advantage of me. Honesty and integrity must matter (even in this day and age.)
I needed a new roof for my storage shed. Roofing USA was responsive professional and thorough. They went the extra mile to insure even my small job was done to my complete satisfaction.
The team at Roofing USA in Charleston SC were Fantastic. From step one on the inspection to the final process of replacing our roof due to storm damage. They did everything and did it professionally and perfectly. They always went above and beyond doing a great job and even cleaning up each day when working so that we never got nails in our tires. Jason Davey and his entire team did a great job. I have and will continue to refer others to them for their roof inspections and repairs. They were the best contractors I’ve ever used for a roof!!!Randy D
Billy Ray Graybeal
USA Roofing just replaced my roof. I just want to say how professional and personable they all were throughout the whole process. I was a builder for many years and dealt with a lot of different roofers. I can honestly say that USA Roofers was very up front with me and the whole team was the best I have ever dealt with. Thank you John Burley and your team for making this event run smoothly and efficiently. JOB WELL DONE!!!Billy Ray Graybeal
Words cannot truly describe the level of Customer Service offered by Tom Lang from from Roofing USA in the handling of our Hail Damage Claim. Tom handled our Claim in its entirety. He called in the initial report to our Insurance Co. He personally met with our Carrier's assigned Claim's Inspector and they physically went on the roof together. He communicated continually with our Carrier's Inside Claim's Adjuster and so much more.Unfortunately our Claim was mishandled by the Claim's Dept. who lost the initial Approved Inspection Report and reassigned our Claim to a different Inside Adjuster which ultimately resulted in our Claim being "Denied."Due to Tom's innate quality of loyalty to his Customers he never gave up. He contacted the Claim's Dept. on our behalf and respectfully submitted continual detailed evidence of the legitimacy of our Claim. His perseverance eventually got our "DENIED" Claim "APPROVED" due to his tenacity honesty and dedication to the Appeal Process.Tom is articulate intelligent professional and well-mannered as well as dedicated to representing his Customers to the absolute best of his abilities. Tom personally goes to the job sites of his Customers to make certain that all goes well. Roofing USA has done more than a dozen roofs in our Community so far and the quality of their workmanship is superior. You can rest assure that if you work with Tom Lang that you will be in good hands and will be able to depend on him fully from start to completion.Roofing USA is very fortunate to have Tom Lang on their Team as he is certainly an asset to their Organization.Jim & Linda CroddickBluffton SC
I had a roofing company do an inspection recently and after about 10 minutes on the roof they reported "significant" hail damage and helped me to file a claim right away. I didn't feel right about the whole experience so I cancelled the claim. Then John B. from Roofing USA shows up and I decided to get a second opinion. John spent about 40 minutes on the roof in 94 degree sunshine and he reported my roof is in good shape and couldn't find any damage from hail. I appreciate his honesty and now I have a roofing company I can trust when I do need a replacement. Thanks John!
Cody Lemon and his assistant arrived on time and were very professional in their assessment of our roof. It was very comforting to know that a professional felt our roof was in excellent shape for 14 years old and that we can access the photos that were taken if we should ever have a future issue due to storm damage or other requirements.
Great people at Roofing USA Jason Davey and one of his guys came out to help with Roof Inspection. I have been in the roofing business and these guys are the most professional I have ever seen. I would never choose any other company with roofing repairs or installations.
Cody was on top of it !
From beginning to end Tom Lang was there for all our questions and concerns. His knowledge and experience were valuable tools to complete our project. Any and all concerns we had he addressed. We even worked with him while on a road trip and prior to our flight down to our winter home. He gave us his all and we appreciate all his efforts. Thank you Tom and to your crew that worked in 100+ heat index for multiple days! Great job!
Tim made sure it was a great experience from start to finish. He explained everything clearly the process the cost etc. Everything went as explained & actually finished a day early. They did a great job with cleanup & Tim even walked the property after for final inspection of cleanup. Highly recommend this professional company for their service & quality work.
This was my first time making a claim against my homeowners insurance. Cody helped me navigate the (overly complicated) waters of doing so and handled the submission of the initial claim when the field adjuster came and the final paperwork to the insurance company. The crew was timely and got the job done in one day. They cleaned up quite well I think my back deck is cleaner when they left than when they came!
Cody was great through the whole process. Helped deal with the insurance company which was amazing.
Roofing USA did a great job replacing our roof and coordinating with our insurance company. Our project manager Cody was very responsive professional and made sure everything was taken care of. We highly recommend working with Cody!
Cody with Roofing USA was very professional prompt and prepared. He met my adjuster at the house and inspected the roof alongside the adjuster. He was very instrumental in getting me a new roof after storm damage. Once I found out Jason Davey was the GM it was a done deal for me because I knew I was in good hands.
Great company! Got a new roof installed this spring and it was a very easy process with these guys. John Burley was a fantastic rep who explained everything clearly in a friendly way and made the whole thing go very smoothly. He let me know my options and was clear on what to expect. If you don't know where to start give these guys a call and they will take it from there. Excellent work and they were thorough workers and did a great job cleaning up afterwards. Love my roof!
Cody Lemon and the entire Roofing USA team did an excellent job with the installation of my new roof. The whole process from inspection through payment was a simple and convenient process. Cody made sure I understood every step of the process and put my worries to ease before we proceeded. The new roof looks great and the neighbors have made multiple comments on how awesome it looks!
Roofing USA hit all the metrics…great explanation and communication great onsite work throughout the job with the team great clean up and follow up to completion. No complaints!
I found roof damage due to a storm. Project manager John Burley was at my house and on my roof in 2 days. He was very professional and organized. He walked me through the insurance claim process. He even met with the insurance adjuster (back on the roof) when he came to inspect the damage. After the insurance was settled Mr. Burley scheduled the roof replacement. The workers were on time and completed the job in just 2 days. I am extremely impressed with everyone involved with this project. Their teamwork and organization was done with military precision. I would highly recommend this company for anyone needing roofing services.
Cody Lemon was exceptional with explaining things and setting everything up promptly. Appreciate all of his expertise!
Cody was awesome! Very knowledgeable and great service all around.
We were very impressed with the quality of service we received from Roofingusa. From the day Cody Lemon knocked on our door to enquire about the condition of our roof to his inspection of the project after completion he displayed professionalism competence and familiarity with the products to be used. With every interaction his manner was polite friendly and approachable. He persevered in dealing with our reluctant insurance company's adjusters in pointing out storm damage and secured their agreement that the roof needed to be replaced. From materials delivery to clean up afterward everything unfolded as as he explained it prior to starting the project. When we had questions he was quick to answer texts and phone calls. And we were not surprised that the crew who installed the roof were as professional as he told us they would be.
Roofing USA helped us with an insurance claim. With their help we were able to get a new roof and they helped us through the claim process. From start to finish they were professional helpful and friendly. Our new roof looks great. I would highly recommend using Roofing USA if you're considering replacing your roof.
Theysis a fantastic job!!!
Meredith D'Agostino DNP
Cody was great at helping us navigate our claim! He always responded promptly to our texts. He and the crew were always on time. The clean up was great and they came by an additional time after the clean up to make sure they didn’t miss anything!
Roofing USA recently replaced our storm-damaged roof. Their representative Cody Lemon was very punctual knowledgeable and incredibly helpful in walking us through what normally would be a very stressful process especially dealing with the insurance company. He answered all questions immediately and was very forthright and honest. We would highly recommend Cody and his company for any roof needs you might have for a seamless stress-free experience.
Very good work. would use Roofing USA again
Tim and Cooper at Roofing USA stayed on top of the entire process from inspection of our roof dealing with the insurance company to completion and inspection of the new roof. Along the way the communication and personal attention were excellent. The roofing team took their time on a complicated roof and made sure everything was done well. Professionals at every step.
Everyone dreads a leaking roof especially if you discover that leak by watching water drip out of your ceiling. I began the long and painful search for a roofing contractor. I called no less than 10 roofing companies; filled out contact forms only to be greeted with zero responses. Weeks of reaching out to companies go by when on my street I spotted a roofing company truck for RoofingUSA. I walk up and introduce myself to Cooper. I tell him I have a leak and ask if he could take a look. Cooper tells me he has an appointment at that moment but gets my number and say’s he’ll call or text me when he can come take a look. Later that same day which surprised me Cooper called and says I can come take a look and see what’s happening. After about 15 minutes after Cooper walked out on the roof he came back down and said You have an insurance claim here as you have pretty extensive hail damage. Ok good news bad news. I need a new roof and minus my deductible my insurance company should pay for it. After talking things over with Cooper I decided to go with a metal roof to replace my shingle roof; to hopefully keep me from doing another roof replacement. As an additional complication I have solar panels that would need to be removed and re-installed. The roofers got to work did an excellent job of keeping the debris to a minimum and the metal roofing fabricators were absolute craftsmen; hand forming and fitting each and every metal segment. I was very satisfied with the Roofing USA team and the work they completed. The Solar company however I wound’t recommend. In removing the solar panels they managed to scratch a third of them The beautifully crafted metal roof ridge cap must have been used as a trampoline by the Solar crew; they managed to separate most of the rivets holding it in place they also punched large holes throughout the screen in my back porch. So why then would I give roofing USA five stars? The stood behind their product and their subcontractors. Roofing USA addressed each and every concern making sure I was satisfied. That’s why I recommended Roofing USA to several of my neighbors who also had hail damage and were in need of a new roof too.
They were the ones who can in gave a good bid contacted my insurance .It took 2 days to out the whole roof on4 stories upI don't have enough good things to say.
Great team and efficient work. Easy to work with and finished on time. I would refer Roofing USA for anyone in town.
I asked my neighbor why he was getting a new roof since our houses were built around the same time (12 years ago). He said he had hail damage from a storm that recently came through. He gave me Cooper's card with Roofing USA. Cooper answered the phone when I called and was at my house with a drone later that afternoon. He and Tim went up on the roof and took pictures of what was obviously hail damage. Cooper and Tim helped me file a claim with my homeowners insurance and took care of everything from start to finish. They worked directly with my insurance company to get the claim approved (it wasn't easy!) and communicated with me throughout the entire process start to finish. Cooper Tim and the entire Roofing USA team were a pleasure to work with and I couldn't be happier with my new roof! If you live in Mt. Pleasant have them come out and check to see if you too had hail damage from a storm that came through the summer of 2021. There is no charge for the inspection and you might end up with a brand roof for just your deductible.
When Tom Lang knocked on my door offering to inspect my roof for hail damage and explained Roofing USA I knew he had the honesty and skill I was looking for! From working with my Home Insurance Claims Appraiser Exatimate Quotes Certainteed Products Ongoing Communication Project Coordination Work Crew Cleanup and Final Inspection ROOFING USA a Vets Owned Company is a Clockwork Turnkey Operation!! Think of all the words decscribing EXCELLENT and that is ROOFING USA! I love my 50 year Warranty Architectural NEW ROOF and it was done PERFECTLY in ONE DAY! Thank you Tom Jason Ellis Jimmy and most of all Lucelo's Roof Crew!
I highly recommend this very professional group. I also like that it's locally owned and operated. They do what they say and they say what they do they're refreshing.I'm a local contractor and I will recommend them for any job.
The entire Roofing USA team was very responsive. From the initial contact with the owners and staff who sat down with us to discuss the process from beginning to completing the job. Each day the property was cleaned up from all debris. The team Tim Yoho had working on the house were very good and efficient. They worked hard and long hours to complete the job as scheduled. We were kept informed of progress each day. We would definitely recommend Roofing USA to others. The company provided quality workmanship. General Al & Donna Hansen
I just got my 20 year old roof replaced through an insurance claim due to hail damage. Roofing USA walked me through the whole process with the insurance company quickly scheduled the work and got the roof replaced in 2 days. Although it was loud and messy for two days the crew came back on the third day and did a thorough clean up around the entire house. The roof looks great but of course it is too soon to know the level of quality (i.e. lack of leaks) until it has been tested with the weather. Based on my experience so far I would highly recommend Roofing USA.
Thanks to Tim and Cooper for working through the process of getting our roof replaced. New roof looks great. It was done quickly and cleanly. Very happy with the result.
Let me start by saying I did not have the opportunity to utilize the company's services. However I have no doubt they would have performed an outstanding job on my roof. When I contacted the company for an estimate they set up an appointment within 48hrs. I had the pleasure of working with CODY. He was very professional informative and VERY instrumental in getting my insurance claim bought by State Farm Insurance Company (that's not an easy thing to accomplish🙄). Unfortunately the two companies couldn't agree on total damage costs ( SF is stingy!) and I didn't have the funds beyond my deductible. Alas there was a lesson to be learned...I need to change my insurance company!
The sales team were so informative and friendly. They took the lead on speaking with our insurance company. We were only approved for half of the roof to be replaced and Roofing USA insisted on an entire replacement. It was no additional cost to me.The roofing crew were fast (2 days) friendly quiet (as quiet as removing a roof could be) and clean.The entire time 4 roofers were removing shingles 1 was on the ground cleaning up. It was wonderful to have someone keeping my yard tidy so I could let my dogs out when the time came.One of my screens were nicked by a falling shingle and they replace it immediately as well as the one right next to it just so it didn't look faded.I was completely taken care of from start to finish and now I have the best looking roof on the block.
They made the process of replacing my roof easy by walking me through the upcoming steps. Started by helping with the insurance company the scheduling showing up early on starting day and completed the job in a day and a half. The crew did a great job on the roof and an excellent job in cleaning up after completion. I greatly appreciate the salesman who stayed in touch through out the process and kept me apprised of upcoming steps.I wouldn't hesitate to recommend to family and friends.
They do the excellent job
We had a great experience using Roofing USA to replace our roof in Charleston. They were courteous informative and on time. The roof was replaced quickly and the clean up was excellent. Jason and Cooper made this such an easy experience. Would highly recommend and would use them again!
Roofing USA was prompt to respond which was rare in the of similar companies during the pandemic. (As a matter of fact I tried to contact the owner company that put the last roof on my house and he strung me along for months either ignoring my calls or not showing when he said they would.) Roofing USA was prompt courteous and professional. The price for a 30 year roof was less than I expected. The crew that performed the work was knowledgeable experienced and skilled. They got to work early and they stayed until dark. They replaced decking that needed to be replaced. They didn’t cut corners and they finished the job quickly. They explained why each step was needed. Finished the work in 2 days and 3 different people inspected the finished product.I could go on but let’s just leave it here and say that I felt very satisfied with Roofing USA.
The local Mount Pleasant company did what it said it would do and when they said they would do it. The new roof looks great.
I wish I could give you more than 5 stars. You made this process easier than I ever could have imagined and I am thrilled with the results.
Roofing USA did an amazing job. Ellis was as helpful as anyone could be. I had multiple quotes to get my roof done and roofing USA was far under any other quote. I appreciate the work and assistance they provided and knowing it's owned and operated by a fellow veteran was the icing on the cake. The work started soon after the papers were signed and it was completed way faster than we expected. If you need a new roof these are your people!
Repair done the same day as estimate! Possible storm on the way so this fast service was outstanding.
Couldn’t be more pleased with my experience with Roofing USA! Jesse was able to make it over to the house faster than I anticipated. He was on the roof of the house calling me and taking pictures for me to view in order to confirm the areas of the roof i was concerned with. The estimate was emailed to me by Jesse within a few hours. Again I couldn’t be happier with this roofing company and their professionalism!
Jesse (from Roofing USA) was absolutely amazing! We needed a same-day quote to proceed with closing on our new home. Jesse was onsite within the hour provided two official written quotes and ultimately saved our closing date from being pushed.We are now able to close on our new home and get the repairs done on time at a great price and from someone we trust. We highly recommend ROOFING USA!
We were recommended Roofing USA from a well know builder in our area. He recommended them based on their reputation value and how they operate. We got a timely response from Brian and were given a consultation. After the consultation the decision was easy. I would use them again and would recommend them to our neighbors. They do great work.
We are SO pleased with our new roof! Everyone we worked with was so professional thorough and kept us updated every step of the way. The installation was complete faster than we were expecting and they always cleaned up after their work. We have had poor roofing experiences in the past so we took extra care in choosing the right company this time around and so glad we did. Our expectations were exceeded! Thank you Roofing USA!
Roofing USA stands out in a crowded field of roofing contractors in Charleston. Attention to detail prompt communication and excellent quality.It hard enough to get a roofing company to call you back in the Lowcountry let alone provide high quality roofing solutions.HIGHLY recommend these guys!!
I meet with Jesse I want to share my experience.He is an honest caring person and is a very knowledgeable professional. He gave us a thorough inspection and found that we didn’t need to replace the roof for another five years.I appreciate his honesty & Professionalism you don’t find that in to many people these days. I would definitely recommend USA Roofing & will use them for my new roof when the time comes !